Frequently asked questions.

Enki.AI is a complete business operating system — not just a chatbot. It handles your email, calendar, messaging, apps, automations, website and more, all run by AI and backed by a dedicated engineering team. Think of it as your always-on chief of staff.

Most AI tools are chat interfaces — you type a question, you get an answer. Enki actually runs your business. It manages your inbox, schedules appointments, runs your apps and automations, maintains your website, and can be extended with custom-built apps tailored to your exact workflow. It's an entire platform, not a chatbot.

Enki is built for small to medium businesses that want to operate smarter without hiring more staff. Whether you're a trades company, a professional services firm, or a growing startup — if you have admin work eating into your day, Enki is for you.

Friday is our AI-powered phone assistant built into the Enki ecosystem. It answers your business calls, screens callers, takes messages, books appointments, and can hold full conversations on your behalf — so you never miss an important call.

Yes. Enki connects to a large and growing catalogue of the tools businesses already use — email, calendars, accounting, e-commerce, payments and more — and we build custom integrations as part of the platform. If you need Enki to talk to your CRM or any other system, the Enkisonics team will build that connection for you.

Everywhere you work: in the browser at enki.ai, on the Enki desktop app for Windows, and on the Enki mobile apps for iPhone and Android. A macOS desktop app is on the way.

One simple monthly payment covers everything — the AI platform, custom-built apps, a dedicated development team, hosting, support, and updates. No upfront costs, no hidden fees. We'll discuss exact pricing during the vetting process based on the size and needs of your business.

No. Zero upfront costs. Zero setup fees. We take on the cost of building and deploying your platform because we believe in earning your business every month — not locking you in with a big invoice on day one.

No contracts. No lock-in. No exit fees. You stay because the service is so good you'd be mad to leave — and that's exactly how we designed it. You can cancel at any time.

We accept all major credit and debit cards through our secure payment gateway. Invoicing is also available for businesses that prefer it.

Because we're not a sign-up-and-forget-about-you platform. Every business that joins Enki goes through a vetting process. We assess whether Enki is genuinely the right fit and whether we have the capacity to give you the attention you deserve. Our existing clients always come first.

You submit an access request telling us about your business. Our team reviews it, and if it's a good fit, we'll reach out to learn more about your operations. From there, we build and deploy your platform hands-on — configured to your exact needs.

Most businesses are fully operational on Enki within days, not months. We move fast — because AI makes us that fast. The exact timeline depends on the complexity of your setup and any custom apps you need built.

Not at all. Enki is designed to be used by anyone. The Enkisonics team handles all the technical setup, configuration, and ongoing maintenance. You just use it.

Yes. Every piece of data that flows through Enki is protected by strong encryption and enterprise-level security infrastructure. We're deeply integrated with Cloudflare's global network — the same platform trusted by governments, banks, and Fortune 500 companies.

Never. We don't sell your data, we don't share it, and we never will. Your business data stays in a secure environment, and you maintain full ownership and control at all times.

Enki uses a blend of the world's best frontier AI models alongside models running on our own GPU cluster. Where frontier models are used, we operate under agreements that prohibit training on your data, and only the context needed to answer a request is sent for processing. Your business data itself — files, records, apps — lives on our infrastructure, not with AI providers.

DDoS protection, end-to-end TLS encryption, Web Application Firewalls, and zero-trust access controls come standard — not as add-ons. We also maintain audit trails and human-in-the-loop review gates for AI actions.

Every company on the Enki platform runs inside its own isolated container — a completely separate environment with its own runtime, database, and network scope. Your container can't see, access, or interact with any other company's container. It's as if you have your own private server.

Yes. Changes to your website, apps and configuration are tracked through version control — a time machine for your system. If something breaks, whether from a human mistake or an AI action, it can be rolled back to a known-good state quickly.

Yes. We maintain $10 million in Professional Indemnity coverage and $1 million in Cyber Liability coverage, renewed annually. Certificates of Currency are available on request. Many technology providers carry no insurance at all — we believe accountability is part of earning trust.

Everything your business needs to operate: email, calendar and scheduling, SMS and messaging, task management, website management, custom business apps, automations, and the Enki AI assistant itself. You can build your own apps directly through Enki — just describe what you need. And if you want hands-on help, our team is there every step of the way.

Absolutely. Just tell Enki what you need — a job management tool, a client portal, a compliance dashboard, automated reporting — and it will build it for you right inside the platform. No technical knowledge required. For more complex builds, the Enkisonics team can guide the build or take it on entirely.

Minutes to hours if you're building with Enki directly — just describe what you want. For more complex builds where our team gets involved, it's days, not months. We move fast because AI makes us fast — not because we cut corners.

Yes — Enki has native apps for iPhone and Android with chat, voice replies, and walkie-talkie style voice input, plus a desktop app for Windows. A macOS app is coming soon.

No. We have limited onboarding capacity each month and we're selective about who we work with. Enki isn't a mass-market product — it's a hands-on, high-touch platform built and deployed by a dedicated team. We only take on businesses we can genuinely serve well.

We want business owners who are ready to move — not tyre-kickers, not 'maybe next quarter'. If you've got real problems eating into your day, you're ready to let AI handle the heavy lifting, and you respect the process, we want to hear from you.

You'll be placed on a short waitlist and we'll reach out as soon as we have availability. We won't rush your onboarding just to hit a number — every business gets the same quality setup, the same attention, and the same standard of delivery.

Because quality matters more than volume. Every business we onboard gets a dedicated build, custom configuration, and direct access to the team that built the platform. We'd rather do it properly for fewer clients than half-arse it for many.

Yes. Every Enki plan includes up to 2 custom project requests per month — things like new apps, major integrations, or large feature builds. This keeps our delivery quality high and ensures every client gets the time and attention they deserve. Day-to-day support, small tweaks, bug fixes, and maintenance are unlimited.

A project request is any new build that requires dedicated design and development time — for example, a new custom app, a major system integration, or a significant feature addition. Routine tasks like updating content, fixing issues, adjusting settings, or small enhancements don't count toward your monthly limit.

No problem — just talk to us. Additional projects beyond your monthly allocation are available at agreed rates. We'll scope the work, give you a clear timeline and cost, and build it the same way we build everything else: fast, clean, and to spec.

No. Unused requests don't accumulate month to month. The allocation resets each billing cycle. This ensures a consistent, sustainable workload so we can deliver quality results to every client — not a backlog of rushed jobs.

If something is genuinely urgent — a broken integration, a time-sensitive business need — we'll prioritise it. We're not going to let your business suffer because of a policy. But we expect the same respect in return: urgent means urgent.

Mutual respect. We treat every client like a partner — with honesty, transparency, and professionalism. We expect the same in return. A healthy working relationship is the foundation of everything we build together.

If communication becomes abusive, threatening, or consistently unreasonable, we reserve the right to terminate the service agreement with notice. We're here to build great technology for great people — not to tolerate behaviour that harms our team or disrupts service for other clients.

Openly and directly. If something isn't working, tell us. We'd rather have a straight conversation and fix the problem than let frustration build. We don't hide behind support tickets — you talk to real people who care about getting it right.

You have direct access to the Enkisonics team. We don't use ticket queues or offshore support centres. When you need help, you talk to the people who actually built your platform.

Just tell Enki. Your platform evolves with your business. Need a new app, a new integration, or a change to how something works? You can build it yourself through Enki, or the Enkisonics team can handle it for you — either way, it's all included in your monthly payment.

Enkisonics is currently headquartered in Cairns, Queensland, with a distributed team. We work with businesses everywhere and welcome remote collaboration.